Privacy Policy for Diagnostics Elite

Last updated: Sept 12, 2024

Safwa Al-Tashkhis Medical (“we,” “us,” or “our”) operates the website of Diagnostics Elite and the mobile application DeHUB (the “App”). This Privacy Policy informs users (“you,” “your”) about how we collect, use, and protect your personal data. By using the App, you agree to the terms of this Privacy Policy.

1. Data We Collect

  • Personal Information: We collect the following information when you create an account:
    • Username
    • Email address
    • Mobile number
    • Optional: User profile image
  • Purpose: This information is collected solely to enable communication between you and our support team for the creation and management of support tickets related to our services.

2. Data We Do Not Collect

  • Sensitive Information: We do not collect sensitive personal data, such as health records or financial information.
  • Location Data: The App does not track or collect location data.
  • Other Information: We do not collect any other information, such as device-specific details or analytics.

3. How We Use Collected Data

  • Ticket Logs: The data you provide is used to create and manage support tickets. These logs are kept for historical reference and are not used for any other purpose.
  • No Marketing or Ads: Your data will not be used for marketing, advertising, or promotional purposes.

4. Data Sharing

  • No Third-Party Sharing: We do not share your personal data with any third-party services or partners. The data remains exclusively within Safwa Al-Tashkhis Medical.

5. User Rights

  • Access to Data: You have the right to access the personal data we have collected about you.
  • Data Deletion: You may request the deletion of your account and personal data by contacting us at it@diagnosticselite.com with the subject “PRIVACY POLICY.”

6. Data Security

  • Encryption and Storage: All data is encrypted and securely stored on servers located within our datacenter in Saudi Arabia.
  • Data Retention: The data collected through the App, including support ticket logs, is retained indefinitely as it is the property of Safwa Al-Tashkhis Medical.

7. Children’s Privacy

  • No Children Users: The App is not intended for use by children under the age of 13. It is primarily designed for communication with our adult customers.

8. Third-Party Services

  • No Third-Party Integration: As of now, there are no third-party payment or analytics tools in the App. Should this change, any such tools will not have access to user data.

9. International Users

  • Primary Service Area: The majority of our users are based in Saudi Arabia, and our services and data processing comply with Saudi regulations.

10. Changes to This Privacy Policy

  • Policy Updates: We may update this Privacy Policy from time to time. When changes occur, we will notify you via the email address associated with your account. Additionally, we may implement a pop-up notification within the App for significant changes.

11. Contact Information

If you have any questions about this Privacy Policy or would like to exercise your rights regarding your data, please contact us at:

Email: it@diagnosticselite.com
Subject: PRIVACY POLICY